Error FAQs
404 Not Found
If you are getting 404 not found after you install Ciuis CRM this means that you need to adjust the main .htaccess for Ciuis.
First, make sure that the .htaccess file exists in the main folder where you installed Ciuis CRM. If you are using any OS make sure you have enabled hidden files on your MAC.
Make sure that you have mod_rewrite enabled in your server.
NOTE: Only apply the following suggestions if you are getting 404 error not found, the default Ciuis CRM .htaccess file should work well on most servers.
Installation on the subfolder.
This .htaccess may apply if you installed Ciuis CRM next to WordPress installation and you are auto-redirected to WordPress default 404 Page.
RewriteEngine on RewriteBase /subfoldername/ RewriteCond $1 !^(index\.php|resources|robots\.txt) RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^(.*)$ index.php?/$1 [L,QSA] AddDefaultCharset utf-8 |
*note: the “/subfoldername/ is the name of the subfolder on your host web server
Installation on subdomain
RewriteEngine on RewriteBase / RewriteCond $1 !^(index\.php|resources|robots\.txt) RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^(.*)$ index.php?/$1 [L,QSA] AddDefaultCharset utf-8 |
Getting an error 500 while using cPanel
If you getting this error try to change your PHP version to 7.0 or 7.2 or 7.3
RewriteEngine on RewriteCond $1 !^(index\.php|resources|robots\.txt) RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^(.*)$ subfoldername/index.php?/$1 [L,QSA] AddDefaultCharset utf-8 |
