FAQs

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By Sales SuiseSoft

updated about 1 month ago

Error FAQs



404 Not Found

If you are getting 404 not found after you install Ciuis CRM this means that you need to adjust the main .htaccess for Ciuis.

First, make sure that the .htaccess file exists in the main folder where you installed Ciuis CRM. If you are using any OS make sure you have enabled hidden files on your MAC.

Make sure that you have mod_rewrite enabled in your server.

NOTE: Only apply the following suggestions if you are getting 404 error not found, the default Ciuis CRM .htaccess file should work well on most servers.

Installation on the subfolder.

This .htaccess may apply if you installed Ciuis CRM next to WordPress installation and you are auto-redirected to WordPress default 404 Page.

RewriteEngine on

RewriteBase /subfoldername/

RewriteCond $1 !^(index\.php|resources|robots\.txt)

RewriteCond %{REQUEST_FILENAME} !-f

RewriteCond %{REQUEST_FILENAME} !-d

RewriteRule ^(.*)$ index.php?/$1 [L,QSA]

AddDefaultCharset utf-8


*note: the “/subfoldername/ is the name of the subfolder on your host web server

Installation on subdomain

RewriteEngine on

RewriteBase /

RewriteCond $1 !^(index\.php|resources|robots\.txt)

RewriteCond %{REQUEST_FILENAME} !-f

RewriteCond %{REQUEST_FILENAME} !-d

RewriteRule ^(.*)$ index.php?/$1 [L,QSA]

AddDefaultCharset utf-8


Getting an error 500 while using cPanel

If you getting this error try to change your PHP version to 7.0 or 7.2 or 7.3

RewriteEngine on

RewriteCond $1 !^(index\.php|resources|robots\.txt)

RewriteCond %{REQUEST_FILENAME} !-f

RewriteCond %{REQUEST_FILENAME} !-d

RewriteRule ^(.*)$ subfoldername/index.php?/$1 [L,QSA]

AddDefaultCharset utf-8

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